Verizon and Comcast Tweet-Compete for Brand Loyalty (Word of Mouth Marketing)
Twitter is no longer just used for customer service – take a look at this example out of Baltimore where a man was courted through Twitter to secure his business for home internet service.
The Secrets of Marketing in a Web 2.0 World (Wall Street Journal)
Is your organization still learning the social media ropes? Here is the beginner’s guide according to the Wall Street Journal.
Social Media in 2009: Our Predictions and Desires (ReadWriteWeb)
As 2008 comes to a close, ReadWriteWeb makes some predictions on where social media can still go after a year that saw a lot of social media firsts.
